Warranty form

Fill out the form

Fill out the form below. Providing more information will allow us to process the request faster and come back with an appropriate solution.
It can be especially helpful to attach a photo or video of the problem at hand.

Wait for contact

After recognizing the request, we will offer technical support by phone for on-site repair or arrange transportation to pick up the device.

Get a working device

The technical department will verify the cause of the arising problem, and then we will repair or replace the device with a new one.

Name / Company*

NIP

Street*.

Postal code*

City*.

E-MAIL*.

Phone number*

Product Category*

Device model*

Serial number of the device

1. what was the problem?

2. has the problem been present since installation? If not please indicate when the malfunction was noticed.

3. does the car charge properly on other chargers?

4. what kind of car is charged? Does the problem occur with only one car or several?

5. please send photos and/or a video showing the problem, this will allow us to verify the problem faster and better.

Date of purchase*

Date of receipt of goods*

Invoice number*

Order number

*I am filing a claim under the applicable vendor warranty.

* I agree to receive information about the processing of the complaint electronically to the e-mail address provided in this form.

* I have been informed by the seller about the rules of complaint under the warranty regulations.

* I was informed by the seller that:
- shipments sent "cash on delivery" will not be accepted by the seller,
- The warranty does not apply after the expiration of the warranty period, as well as damage caused by natural causes such as lightning strikes, overvoltage in the LV system, flooding, mechanical and thermal damage, use inconsistent with the operating instructions, improper connection of other peripheral devices, and any alterations and structural changes,
-The seller is obliged to respond to the reported complaint within 14 days of its filing, and if it fails to do so, the buyer's claim is considered legitimate.